SHIPPING

How is the merchandise shipped, and how long does delivery take?
We use UPS to make our deliveries. We offer FREE GROUND delivery for qualified orders or using a valid discount shipping coupon issued by us. FREE GROUND Delivery is valid only within the Continental US, this offer does not apply for orders placed in Hawai, Puerto Rico or Alaska.
Orders are processed the day they are received and shipped the next business day normally.

How is the shipping cost calculated?
The cost is calculated based on the selected shipping method. You can find out the exact shipping amount for your order by using the shopping cart. The total shipping cost is displayed before complete your order.
Ground shipping (4-5 days) is FREE on qualified orders. Faster method of shipping is available and the cost is calculated on the order form, which should be paid by customer.

Are Orders shipped Internationally, outside the USA?
Unfortunately, we currently do not accept International orders. Our store is oriented to customers within the Continental US, Hawai, Puerto Rico and Alaska.
* Any order received from Hawai, Puerto Rico or Alaska will be on HOLD until payment for shipping cost is received. A Paypal Invoice via email will be sent in order to recover the shipping cost estimated from UPS.

Can faster shipping be used?
You have the ability to select Standard shipping, UPS 3 day, UPS 2nd day and UPS Next Day shipping on the order form.
* We do not accept Shipping Discount Coupon applied to orders with any faster methods of shipping, customer should pay for that kind of costs/services and order will be putting On Hold until payment is received.

RETURNS

If you want to return some merchandise, please follow the steps below to insure that your request is processed as quickly as possible:

1. All requests for proofs of delivery must be made within 90 days. All requests for returns, for all reasons other than defective merchandise, must be made within 30 days of the invoice date.

2. In order for us to process your return effectively, you must obtain a Return Merchandise Authorization ("RMA") before sending anything back.

* To request a RMA, simply log in to website and type RMA Request as Subject in Contact Us and submit your problem.

3. Along with your RMA, you will be issued a FREE pre-paid return shipping label for sending back your cartridges in certain cases we authorize it (otherwise, customer pay the shipping to return back merchandise and we will assume the the shipping charge to send back a new replacement item(s) when it correspond. In all the cases we need to determine the cause of internal or external damage in products).

* Note, as described in our three restrictions, if you made a mistake and ordered the wrong cartridges, we do not pay for return shipping and in cases that orders were processed with Free shipping coupons applied, customer assume the new shipment too. We can not assume a second time Free Shipping in anyway for obviously cost reasons.

4. Please be sure to use your FREE pre-paid return shipping label in case it applied. In order to keep our prices low, we have automated our processes, so if you do not use the pre-paid return label it can considerably delay the processing of your refund or replacement.

5. It is our policy that all returned cartridges must be at least seventy (70%) percent filled. We feel that this gives everyone a fair test of the quality of the product. Unfortunately in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% filled we will e-mail you. If you want the cartridge back you will have an opportunity to make payment arrangements for us to ship it back to you.

6. Also, all non-defective products must be returned in the packaging in an as-new condition and 20% restocking fee will be applied. Do not write anything directly on the manufacturers box when making a non-defective return as the product must be in good, unmarked, resalable condition in order to receive credit.

7. Since we have found that some people will not return the merchandise once they have received their replacements, we have to have a policy that replacement cartridges will not be shipped, or refunds/credits will not be made, until the products being returned are received by us. If you need your replacements right away we suggest you choose Advanced Exchange. Your replacement will be processed immediately. Please refer to RMA Request for details.

8. Please allow up to 7 business days to process your return from the time it reaches our Returns Department Warehouse. All credit requests will be completed within 7 business days, but please note that it may take your credit card bank up to 30 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.

So what are the three reasonable restrictions?

1. You have to return the cartridges that you want replaced or your money refunded and they must still be at least 70% filled.
2. If you make a mistake and order the wrong cartridge, you are going to have to pay for shipping the cartridge back to us, but do not worry we will foot the bill to re-ship you the correct cartridge. -->NOTE: It does not apply for orders with Free Shipping coupon applied, in that cases customer assume/pay for the return back & the new shipment for the correct cartridges.
3. You have to return the exact same cartridges that you purchased from us. In some case customer return wrong cartridges that we do not sell, you can not get any refund or replacement.

Other than these three restrictions, we will refund for 30 days or replace your toner cartridges for 90 days.

In cases that the customer, after they received the items (because a possible defects on items or other causes), request a refund or credit, they need to send back the merchandises at your expenses, We examine the products and then we determine to refund or not in dependence if the defect is caused by internal problems or by external damaged caused by customer respectively. We will in contact by email/phone/fax with customer about all the procedure.

* All the claims/request for orders received in our back end store should be send & solved with our Customer Service via email, fax or phone following our terms & Conditions, which is accepted for customer at the checkout process. Any claim with third parties, without a previous contact or solution by/from our Customer Service Dpt,. will be disputed and not refund will granted until we receive back the original products in similar conditions (same items TCAs labeled & TCAs Box / packaged TCAs labeled) we sent to customer.

CANCELLATIONS

We only accept order cancellation requested by the customers via fax, email or phone into a period of 12 hours after the order is received in our back end store & before begin the order processing. Request for order cancellation after that period, will be subject to a fee for cost incurred in transactions payment, refund fee, shipping carrier label prepared & time/labor used processing the order.